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1. When will my order arrive?
2. Can I place a phone order?
3. Can I pay with a money order or cashiers check?
4. If I need to change my order how do I do this?
5. What should I do if my ring doesn't fit?
6. How can I find my finger size?
7. How big is a mm width?
8. What is a darkened background?
9. What are darkened letters?
10. Can I have my own patterns and/or font engraved?
11. How come my finger has turned green?
Orders are custom made Monday through Friday not including holidays. It takes approximately 4 days to process your order to a finished product. Standard shipping takes from 2 to 5 business days to arrive depending where you live in the United States. Express shipping is guaranteed second day, but most arrive next day.
Yes, orders can be placed by calling toll free 1-866-763-5873 Monday through Friday Mountain Time 10:00am to 6:00pm. If all of our representatives are busy, please leave a brief message including your name, area code and phone number and we will return your call as quickly as possible.
Yes, place your order through the website. During the checkout process there will be a click here option for mail orders, choose that option. Print your order confirmation page and mail a copy along with your payment to:
Utah Gold & Silver
9730 N. Ferguson Dr.
Cedar Hills, UT 84062
If you need to make a change to your order and have not confirmed your order on line yet you can edit the form by using the back button and entering the revised information. If you have confirmed your order please call 1-866-763-5873 or email sales@utahgs.com as soon as possible within 24 hours.
You can send your ring back for resizing. E-mail us authorization to re-bill your credit card or send a money order along with your ring in the amount of $25.95 for resizing which includes a re-shipping charge to return ring back to you. Don't forget to
include new ring size and shipping address.
Send to: utahgs.com, 9730 N.Ferguson dr., Cedar Hills, Utah, 84062
Simply return the ring to us with the correct finger size information. Please include the name your order was placed under and the return shipping address. Email sales@utahgs.com with authorization to charge your original credit card for the resizing charge. We will resize and ship your ring within 2 days of receipt.
The best way to find your finger size is to visit a jewelry department of your choosing and have your finger gauged with a professional ring gauge. This should avoid the need to resize your ring and any resizing fee.
Another method for finding your finger size is to wrap a piece of paper or string around the knuckle. Then measure your results with a ruler and refer to the conversion chart by Clicking here.
6mm is approximately 1/4"
7mm is approximately 9/32"
8mm is approximately 5/16"
9mm is approximately 3/8"
A darkened background is oxidized sterling silver which turns the silver a dark grey or charcoal color on the raised border style ring, leaving the letters and design looking polished and shiny.
Darkened letters are oxidized sterling silver leaving the engraving a dark grey to charcoal color on the no border style and stepdown border style rings only.
Yes. You can by emailing your request to sales@utahgs.com.
The "green finger" is an allergic reaction to the sterling silver and happens to a small percentage of people. Solid silver is much too soft to make jewelry from, so the silver has a small amount of copper added in the refining process. The copper is what causes the reaction and generally will disappear in short time. Cleaning your ring and finger with a small amount of baking soda and water will hasten the disappearance of this reaction.
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